Store General Manager: Profit, People & Experience Leader

Gap Inc; Fallbrook (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a store, driving profitability and delivering a best-in-class customer experience. You will align brand vision with operations, merchandising, and talent development to achieve key metrics.

You will coach teams, implement SOPs, manage budgets, and foster community involvement while ensuring compliant store operations and a seamless Omni-channel experience.

Qualifications

• 3–5 years of retail leadership experience.
• College degree or equivalent preferred.
• Proven ability to deliver results.
• Strong communication with customers and employees.
• Flexible schedule including nights, weekends, and holidays.
• Willingness to travel as required.
• Excellent time management and prioritization.

Responsibilities

• Analyzes results and collaborates with leadership to drive KPIs.
• Forecasts and schedules to drive profitable sales.
• Manages store budget to support the P&L.
• Builds productive teams through sourcing and development.
• Coaches and provides feedback on performance.
• Teaches and trains to build capabilities.
• Leads SOP implementation and brand initiatives.
• Creates an inclusive environment.
• Maximizes efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures compliance standards are met.

Skills

Retail leadership

People development

Forecasting

Customer service

Communication skills

Education

College degree or equivalent

Tools

POS systems

Job description

Gap Inc. is seeking a General Manager to lead a store, driving profitability and delivering a best-in-class customer experience. You will align brand vision with operations, merchandising, and talent development to achieve key metrics.

You will coach teams, implement SOPs, manage budgets, and foster community involvement while ensuring compliant store operations and a seamless Omni-channel experience.