General Manager: Profit, People & Brand Experience

Gap Inc; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a high-performing retail store and drive a profitable business plan.

The role links brand vision to in-store execution, delivering a best-in-class customer experience and sustained sales growth through Customer Operations, Merchandising, Product Operations, and talent development. The General Manager will coach teams, implement SOPs, and ensure compliance while fostering an inclusive, results-driven environment.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to maneuver around sales floor, stock room, and office; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, nights, weekends, holidays.
• Ability to travel as required.
• Business Acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyze results, identify opportunities, and collaborate with leadership to drive KPIs.
• Forecast and schedule to drive profitable sales growth.
• Manage store budget for daily operations in support of the P&L.
• Build productive teams through sourcing, selecting and developing people.
• Coach and provide feedback to improve team performance.
• Teach and train to build capabilities.
• Lead SOP implementation and initiatives.
• Create an inclusive store environment.
• Maximize efficiencies and productivity through action plans.
• Perform Service Leader duties and represent the brand.

Skills

Retail leadership

Communication skills

Business acumen

Time management

Planning and prioritization

Travel flexibility

Education

Bachelor's degree or equivalent

Job description

Gap Inc. is seeking a General Manager to lead a high-performing retail store and drive a profitable business plan.

The role links brand vision to in-store execution, delivering a best-in-class customer experience and sustained sales growth through Customer Operations, Merchandising, Product Operations, and talent development. The General Manager will coach teams, implement SOPs, and ensure compliance while fostering an inclusive, results-driven environment.