Store General Manager: Drive Profit & Customer Experience

Gap Inc; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Gap Inc in the United States seeks a General Manager to lead a store team toward a profitable business plan and strong KPIs. You’ll translate brand vision into in-store execution, drive sales through forecasting, and ensure service excellence while managing budgets and compliance.

You will develop capabilities, coach staff, and foster an inclusive, high-performance culture that delivers a best-in-class customer experience and community presence.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to travel as required.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Skills

Retail leadership

Communication

Time management

Planning and prioritization

Business acumen

Education

Bachelor's degree or equivalent

College degree preferred

Job description

Gap Inc in the United States seeks a General Manager to lead a store team toward a profitable business plan and strong KPIs. You’ll translate brand vision into in-store execution, drive sales through forecasting, and ensure service excellence while managing budgets and compliance.

You will develop capabilities, coach staff, and foster an inclusive, high-performance culture that delivers a best-in-class customer experience and community presence.