Store General Manager: Lead Team & Guest Experience

Workstream; Toledo (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Smoothie King is seeking a General Manager to lead a high-performing team and deliver an exceptional guest experience. You will be responsible for day-to-day operations, P&L oversight, inventory management, and compliance with food-safety standards.

You will drive brand initiatives, local marketing, and community outreach while building a motivated team committed to health and activity. The role requires flexibility in hours and a hands-on leadership style.

Qualifications

• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• High school diploma required; associate or bachelor’s degree preferred.
• Exceptional interpersonal skills and a customer-first mindset.

Responsibilities

• Hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission.
• Use operational tools such as P&L, Daily Business Review, Cash & Deposit Log, and Data Central scheduling to run operations.
• Maintain relationships with suppliers and manage inventory and shipments.
• Review store KPIs to identify issues and opportunities and drive improvements.
• Manage store cash activities and deposits.
• Ensure food safety compliance and that team members follow guidelines.
• Uphold brand standards and store appearance.
• Drive local store marketing plans and community outreach events.

Skills

Leadership

Team management

Customer service

Interpersonal skills

Integrity

Education

High school diploma

Associate or bachelor’s degree in business or hospitality

Tools

Microsoft Word

Microsoft Excel

Job description

Smoothie King is seeking a General Manager to lead a high-performing team and deliver an exceptional guest experience. You will be responsible for day-to-day operations, P&L oversight, inventory management, and compliance with food-safety standards.

You will drive brand initiatives, local marketing, and community outreach while building a motivated team committed to health and activity. The role requires flexibility in hours and a hands-on leadership style.