Store General Manager - Lead Team, Delight Guests

Smoothie King; New Castle (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Smoothie King is seeking a General Manager in the United States to lead a high-performing team, ensure an extraordinary guest experience, and balance strategic and operational priorities. The role focuses on developing staff, overseeing store operations, inventory and cash handling, and maintaining food safety and brand standards.

You will drive local marketing, monitor KPIs, and foster a culture of action and customer focus, with hours that may include evenings and weekends.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 2 years’ experience as a manager or supervisor in a restaurant or retail.
• Strong communication and interpersonal skills; customer-focused mindset.
• Integrity and alignment with company culture and mission.
• Ability to take initiative and work varied hours, including evenings and weekends.

Responsibilities

• Hire, develop, and lead store team to deliver exceptional guest experience.
• Use tools like P&L, Daily Business Review, and scheduling to drive ops excellence.
• Maintain supplier relationships and inventory management.
• Review KPIs and store environment to identify improvements.
• Manage cash activities and ensure food safety compliance.
• Uphold brand standards and store appearance.
• Lead program implementations and local store marketing efforts.
• Recognize team achievements using existing tools and new methods.

Skills

Interpersonal skills

Leadership

Customer service

Problem solving

Bias for action

Adaptability

Education

High school diploma

Associates degree or higher

Tools

Microsoft Word

Microsoft Excel

Job description

Smoothie King is seeking a General Manager in the United States to lead a high-performing team, ensure an extraordinary guest experience, and balance strategic and operational priorities. The role focuses on developing staff, overseeing store operations, inventory and cash handling, and maintaining food safety and brand standards.

You will drive local marketing, monitor KPIs, and foster a culture of action and customer focus, with hours that may include evenings and weekends.