Store General Manager: Lead Team & Elevate Guest Experience

Smoothie King; Columbia (SC); On-site; USD 60,000 - 85,000; Full time

Job summary

Smoothie King in Columbia, SC seeks a General Manager to build a motivated team and deliver an extraordinary guest experience while balancing strategic and operational priorities. The role evolves, inviting curiosity and a proactive leadership approach to lift the team.

The GM will hire and develop staff, manage P&L and scheduling tools, maintain supplier relationships, monitor KPIs, and ensure food safety and brand standards across the store.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Responsibilities

• Hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.).
• Review store environment and KPIs to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all team members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Skills

Interpersonal skills

Leadership

Customer service mindset

Integrity

Action oriented

Time management

Team development

Education

High school diploma

Associate or bachelor’s degree in business, hospitality management, or similar field

Tools

Microsoft Word

Microsoft Excel

Job description

Smoothie King in Columbia, SC seeks a General Manager to build a motivated team and deliver an extraordinary guest experience while balancing strategic and operational priorities. The role evolves, inviting curiosity and a proactive leadership approach to lift the team.

The GM will hire and develop staff, manage P&L and scheduling tools, maintain supplier relationships, monitor KPIs, and ensure food safety and brand standards across the store.