Store General Manager: Lead, Grow & Delight Customers

Pop Mart; New York (NY); On-site; USD 115,000 - 130,000; Full time

Job summary

POP MART is seeking a General Manager for a flagship store in New York. You will lead a talented team to deliver superior customer experiences, achieve sales targets, and uphold POP MART’s brand standards.

This role demands strategic leadership across operations, staffing, and customer service to create a high-energy, inclusive store culture. You will drive performance by setting clear targets, coaching leaders, and optimizing labor and inventory while ensuring compliance with policies and

Qualifications

• 4+ years of progressive retail leadership in flagship environments.
• Proven track record in driving high-volume sales and multi‑tier leadership.
• Strong communication, decision-making and problem‑solving skills.
• Ability to work a flexible schedule, including evenings and holidays.
• Proficiency with POS systems, scheduling tools and MS Office.

Responsibilities

• Lead and develop a high-performing store management and sales team.
• Drive sales targets, KPIs and exceptional customer experience.
• Oversee daily store operations, staffing and visual standards.
• Manage labor budgets and controllable expenses.

Skills

Retail leadership

Communication

Problem-solving

Flexible schedule

Education

Bachelor's degree in Business or Retail Management

Tools

POS systems

Workforce management tools

Microsoft Office Suite

Job description

POP MART is seeking a General Manager for a flagship store in New York. You will lead a talented team to deliver superior customer experiences, achieve sales targets, and uphold POP MART’s brand standards.

This role demands strategic leadership across operations, staffing, and customer service to create a high-energy, inclusive store culture. You will drive performance by setting clear targets, coaching leaders, and optimizing labor and inventory while ensuring compliance with policies and