Flagship Retail GM: Lead Teams, Drive Growth

Pop-Mart-Americas-Inc.; New York (NY); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. on Fifth Avenue seeks a General Manager to lead our flagship retail store. You will drive sales, customer experience, and brand standards while motivating a team of managers and associates to perform at their best.

The role emphasizes inclusivity, high energy, and results-driven leadership. You will manage scheduling, merchandise presentation, inventory control, and compliance with labor laws, ensuring profitability and a welcoming shopping environment in a high-traffic NY

Qualifications

• 4+ years of progressive retail leadership in flagship environment.
• Proven track record in driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
• Strong communication, decision-making, and problem-solving skills.

Responsibilities

• Lead, coach, and develop a high-performing management and sales team.
• Drive employee engagement and retention through feedback, recognition, and development plans.
• Oversee staffing, scheduling, and ROBO Shops with accountability for store operations.
• Achieve sales targets and KPIs while delivering outstanding customer service.

Skills

Retail leadership

Team management

Communication

Problem-solving

POS systems

MS Office

Tools

POS systems

Workforce management tools

Microsoft Office

Job description

POP MART Americas Inc. on Fifth Avenue seeks a General Manager to lead our flagship retail store. You will drive sales, customer experience, and brand standards while motivating a team of managers and associates to perform at their best.

The role emphasizes inclusivity, high energy, and results-driven leadership. You will manage scheduling, merchandise presentation, inventory control, and compliance with labor laws, ensuring profitability and a welcoming shopping environment in a high-traffic NY