Flagship Store Leader: Growth, People & Experience

POP MART Americas Inc.; New York (NY); On-site; USD 115,000 - 130,000; Full time

Job summary

POP MART Americas Inc. is seeking a General Manager to lead a flagship store in New York, driving sales, delivering exceptional customer experiences, and upholding top brand standards.

You will coach a team of managers and associates, ensure staffing and compliance, and push for continuous improvement in operations, merchandising, and profit. A strong track record in high-volume retail and people leadership is essential.

Qualifications

• 4+ years of progressive retail leadership experience in a flagship environment.
• Proven success in leading teams to meet or exceed sales and operational goals.
• Strong communication, decision-making, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.
• Preferred: Bachelor's degree in Business, Retail Management, or a related field.
• Experience with new store openings or multi-unit responsibility.
• Experience with in a flagship or model store location.

Responsibilities

• Lead, coach, and develop a high-performing management and sales team.
• Drive employee engagement and retention through feedback, recognition, and development plans.
• Ensure proper staffing levels and succession planning.
• Create development plans for team members and foster an inclusive environment.
• Conduct regular performance reviews and coaching sessions.
• Achieve store sales targets and KPIs and ensure exceptional customer service.
• Monitor customer feedback and implement service improvements.
• Oversee daily store operations, merchandising, and inventory controls.
• Review reports to uncover growth opportunities and improve processes.
• Manage labor budgets and controllable expenses with foresight.
• Promote the brand’s mission, values, and visual standards.

Skills

Retail leadership

Flagship store experience

Team leadership

Sales target achievement

Customer service

Communication skills

MS Office

Education

Bachelor’s degree in Business or related field

Tools

POS systems

Workforce management tools

Microsoft Office

Job description

POP MART Americas Inc. is seeking a General Manager to lead a flagship store in New York, driving sales, delivering exceptional customer experiences, and upholding top brand standards.

You will coach a team of managers and associates, ensure staffing and compliance, and push for continuous improvement in operations, merchandising, and profit. A strong track record in high-volume retail and people leadership is essential.