Flagship Store Department Lead: Sales, Service & Merch

Pop Mart; New York (NY); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k

Health insurance

PTO

Paid sick leave

Descripción de la vacante

POP MART is seeking an experienced Department Manager for our SOHO flagship store in New York to oversee daily operations, elevate customer experience, and drive department sales performance. You will lead a team of Brand Associates and report to the General Manager, ensuring training, productivity, and brand standards are upheld on the sales floor.

The role requires strong operational acumen, attention to detail, and the ability to motivate a high‑volume team in a dynamic environment, including

Formación

• Minimum 3+ years of retail leadership experience, ideally in flagship/high-volume stores.
• Strong customer service and team leadership abilities.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsabilidades

• Lead, coach, and develop Brand Associates to hit sales, service, and operational targets.
• Oversee hiring, onboarding, and performance feedback in partnership with the General Manager.
• Manage visual merchandising and store presentation to align with brand standards.
• Ensure inventory accuracy and back-of-house efficiency through regular audits.
• Act as Manager on Duty and maintain a safe, engaging store environment.

Conocimientos

Retail leadership

Customer experience

Operational excellence

Educación

High School Diploma

Descripción del empleo

POP MART is seeking an experienced Department Manager for our SOHO flagship store in New York to oversee daily operations, elevate customer experience, and drive department sales performance. You will lead a team of Brand Associates and report to the General Manager, ensuring training, productivity, and brand standards are upheld on the sales floor.

The role requires strong operational acumen, attention to detail, and the ability to motivate a high‑volume team in a dynamic environment, including