Store Floor Supervisor: Lead Service & Merchandising

JCPenney; Town of Greece (NY); On-site; USD 31,684 - 39,606; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Employee discount

Paid vacation/holidays

Job summary

JCPenney in New York is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing in-store programs. You will train and develop staff to execute sales-building initiatives and ensure high standards across all departments.

The role emphasizes coaching, performance management, and adherence to company processes while fostering a One Team culture in a fast-paced retail environment.

Qualifications

• Experience delivering outstanding customer service and guiding teams.
• Ability to train, coach and develop associates for store programs.
• Knowledge of merchandising standards and visual execution.

Responsibilities

• Directs customer service and sales activities in store; resolves issues.
• Models exceptional service and ensures staffing supports sales goals.
• Maintains merchandise standards through SET, fixtures and pricing.
• Trains and coaches associates on omnichannel processes and pickup/delivery procedures.
• Leads specialty areas by driving sell-through and floor replenishment.
• Works with leadership to recruit, develop and manage store talent.

Skills

Customer service

Leadership

Training & development

Merchandising

Omnichannel operations

Visual standards

Job description

JCPenney in New York is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing in-store programs. You will train and develop staff to execute sales-building initiatives and ensure high standards across all departments.

The role emphasizes coaching, performance management, and adherence to company processes while fostering a One Team culture in a fast-paced retail environment.