Sales Floor Leader: Elevate Service & Merchandising

JCPenney; Okemos (MI); On-site; USD 59,457,000 - 74,328,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards and executing store programs. You will train and develop staff, oversee omnichannel processes, and advance specialty areas like Fine Jewelry, Mattress and Window to maximize sales while upholding company standards.

This role emphasizes coaching, accountability, and performance, with opportunities to influence store operations and guest

Qualifications

• Customer service leadership and sales focus.
• Ability to train and develop associates.
• Experience in store operations and merchandising.

Responsibilities

• Directs customer service and sales activities; resolves issues.
• Maintains merchandise standards and visual presentation.
• Trains and mentors associates; supports omnichannel processes.
• Leads specialty areas (Fine Jewelry, Mattress, Window) and adjusts floor plans.
• Coaches and develops team; ensures scheduling efficiency and performance.

Skills

Customer service

Leadership

Coaching

Scheduling

Tools

POS systems

Job description

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards and executing store programs. You will train and develop staff, oversee omnichannel processes, and advance specialty areas like Fine Jewelry, Mattress and Window to maximize sales while upholding company standards.

This role emphasizes coaching, accountability, and performance, with opportunities to influence store operations and guest