Sales Floor Leader: Elevate Service & Merchandising

JCPenney; Yuba City (CA); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney is seeking a Sales Floor Supervisor in the United States. You will drive customer service, manage merchandise standards, and lead sales-building programs while training associates to execute processes across in-store and omnichannel channels.

Responsibilities include directing customer interactions, maintaining visual standards, coaching on pickup and delivery procedures, and leading specialty business teams to improve sales while ensuring safety and productivity.

Qualifications

• Experience in retail leadership and customer service excellence.
• Ability to train and develop associates and lead by example.
• Strong communication and problem-solving skills.

Responsibilities

• Direct customer service and sales activities; resolve issues.
• Maintain merchandise standards and drive store presentation.
• Coach associates on omnichannel processes and pickups.
• Lead training for specialty areas and loss prevention basics.
• Support scheduling, performance feedback and teamwork.

Skills

Customer service

Leadership

Communication

Staff training

Store operations

Tools

POS software

Job description

JCPenney is seeking a Sales Floor Supervisor in the United States. You will drive customer service, manage merchandise standards, and lead sales-building programs while training associates to execute processes across in-store and omnichannel channels.

Responsibilities include directing customer interactions, maintaining visual standards, coaching on pickup and delivery procedures, and leading specialty business teams to improve sales while ensuring safety and productivity.