Retail Floor Leader: Customer Experience & Merchandising

JCPenney Co.; Georgia; On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Associate discount

Paid holidays

Paid vacation

Job summary

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and managing merchandise standards. You will train and develop associates to execute sales-building programs.

You will direct customer service and sales activities, manage merchandise standards and oversee omnichannel processes, including pickup and ship-from-store operations.

Qualifications

• Strong customer service and sales leadership in a retail environment.
• Ability to train and develop associates to execute programs.
• Experience managing merchandise standards and visual execution.

Responsibilities

• Directs customer service and sales activities in store; addresses issues.
• Manages merchandise standards through fixtures, set and visuals; pricing/signage.
• Trains and coaches associates on omnichannel processes and pickup orders.
• Leads specialty businesses: jewelry, mattress, and window with training and care plans.
• Partners to source and hire hourly staff; coaches performance in the moment.
• Meets performance standards including shrink, safety, scheduling and engagement.

Skills

Customer service

Team leadership

Staff training

Merchandise execution

Omnichannel operations

Communication

Job description

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and managing merchandise standards. You will train and develop associates to execute sales-building programs.

You will direct customer service and sales activities, manage merchandise standards and oversee omnichannel processes, including pickup and ship-from-store operations.