Retail Sales Floor Lead: Service, Merchandising & Growth

JCPenney; New York (NY); On-site; USD 53,037,600 - 66,331,440; Full time

Job summary

JCPenney in New York, NY is hiring a Sales Floor Assistant to drive customer service and profitable sales by leading associates and maintaining merchandise standards across the floor.

You will execute in-store programs, assist with RFID/inventory, support SET/visuals, and participate in omnichannel tasks such as Buy Online Pick Up In Store and ship from store. Prior retail teamwork and strong communication are valued.

Responsibilities

• Customer service & sales: models outstanding service and resolves issues with customers.
• Door to Floor / Restock / RFID & Inventory: assists with merchandise placement, stock checks, and cycle counts.
• SET / Visual / Environment: supports floor moves, graphics, and visual detailing per brand guidance.
• Omnichannel: assists with jcp.com orders and Buy Online Pick Up In Store as needed.
• General Operations: supports transfers, returns, and annual inventory processes.
• Performance Standards: helps meet product, service, profit, and attendance goals.

Job description

JCPenney in New York, NY is hiring a Sales Floor Assistant to drive customer service and profitable sales by leading associates and maintaining merchandise standards across the floor.

You will execute in-store programs, assist with RFID/inventory, support SET/visuals, and participate in omnichannel tasks such as Buy Online Pick Up In Store and ship from store. Prior retail teamwork and strong communication are valued.