Sales Floor Leader: Elevate Service & Merchandising

JCPenney; Rancho Cucamonga (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Employee discount

Paid vacation/holidays

Job summary

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing store programs.

You will train and develop staff to execute sales-building initiatives, while ensuring exceptional service and accurate merchandising. The role emphasizes omnichannel processes and collaboration with leadership to achieve store goals.

Qualifications

• Experience in customer service and sales in a retail environment.
• Merchandising standards and visual presentation experience.

Responsibilities

• Directs customer service and sales activities in store; resolves customer issues and concerns.
• Maintains merchandise standards through Put to Fixture, SET, and Visual process execution.
• Trains, mentors, and coaches associates on omnichannel processes (ship from store, BOPIS, curbside).
• Leads specialty areas (Fine Jewelry, Mattress, Window) with training and care plans.
• Partners with management to source and hire hourly associates; coaches performance.
• Meets performance standards including shrink, safety, scheduling efficiency, and attendance.

Skills

Customer service

Team leadership

Training

Merchandising

Job description

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing store programs.

You will train and develop staff to execute sales-building initiatives, while ensuring exceptional service and accurate merchandising. The role emphasizes omnichannel processes and collaboration with leadership to achieve store goals.