Store Floor Leader: Elevate Service and Sales

JCPenney; Toms River (NJ); On-site; USD 48,040 - 59,840; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation/holidays

401(k) match

Employee discount

Job summary

JCPenney is seeking a Sales Floor Supervisor in New Jersey to drive customer service and profitable sales growth. You will lead in-store teams, manage merchandise standards, and guide omnichannel processes including pickup and ship-from-store.

You will train associates, oversee specialty businesses, and ensure adherence to performance standards, scheduling, and customer experience goals. This role requires strong leadership and operational excellence.

Qualifications

• Strong customer service orientation and problem-solving skills.
• Ability to coach and develop store associates.
• Familiarity with merchandising standards and visual execution.
• Experience with omnichannel processes (Pickup, Ship from Store, BOPIS).

Responsibilities

• Directs customer service and sales activities in store; resolves issues.
• Maintains merchandise standards and executes visual planograms.
• Trains and coaches associates on processes and programs.
• Manages omnichannel checkout and pickup processes and reporting.
• Leads specialty businesses and drives sales growth.
• Monitors performance standards and staff scheduling efficiency.

Skills

Customer service

Leadership

Team development

Merchandising

Omnichannel knowledge

Job description

JCPenney is seeking a Sales Floor Supervisor in New Jersey to drive customer service and profitable sales growth. You will lead in-store teams, manage merchandise standards, and guide omnichannel processes including pickup and ship-from-store.

You will train associates, oversee specialty businesses, and ensure adherence to performance standards, scheduling, and customer experience goals. This role requires strong leadership and operational excellence.