Retail Floor Supervisor: Elevate Service & Sales

JCPenney; Burnham (Mifflin County); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Associate discount on merchandise

Paid vacation/holidays

Holiday pay premium

Job summary

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, enforcing merchandise standards, and executing visual plans. You will train staff to support omnichannel processes, including Ship from Store, Buy Online Pick Up In Store, and curbside pickup.

You will also oversee specialty areas like Fine Jewelry, Mattress, and Window, promoting product strategies and reducing shrink through proactive oversight and coaching.

Qualifications

• Experience leading store teams and driving customer service.
• Ability to train and develop associates for growth.
• Knowledge of omnichannel processes and merchandising standards.

Responsibilities

• Direct customer service and sales activities in-store to maximize revenue.
• Maintain merchandise standards and execute visual plans and pricing.
• Lead and coach associates in omnichannel pickup, delivery, and returns.
• Drive profitable growth in specialty areas through training and execution.
• Develop talent, address performance, and ensure safety and shrink controls.

Skills

Growth Mindset

Critical Thinking

Leadership

Accountability

Operational Excellence

Results Driven

Job description

JCPenney is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates, enforcing merchandise standards, and executing visual plans. You will train staff to support omnichannel processes, including Ship from Store, Buy Online Pick Up In Store, and curbside pickup.

You will also oversee specialty areas like Fine Jewelry, Mattress, and Window, promoting product strategies and reducing shrink through proactive oversight and coaching.