Store Floor Supervisor & Customer Experience Lead

Lowe's; Ruston (LA); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Lowe’s is seeking a Sales Floor Department Supervisor in Ruston, LA. You will lead a team to deliver exceptional customer service, coach associates, manage tasks, and ensure safety and store readiness. Strong leadership, retail experience, and the ability to support Pro customers are essential.

The role requires flexibility in scheduling (morning/afternoon/evening) and occasional store opening/closing with MOD duties. Join a large retailer focused on customer satisfaction and teamwork.

Competenze

• High School Diploma or equivalent and retail experience.
• 1 year of customer service experience.
• 1 year supporting Pro customers (for Pro Department Supervisor).
• Experience directing or supervising teams (with or without direct reports).
• Experience mentoring/training associates.
• Cross-functional collaboration experience.
• Proficiency with Microsoft Office Suite.
• Ability to obtain sales-related licensure if required by law.

Mansioni

• Lead and enable a team of associates to deliver top customer experiences.
• Coach and train staff, delegate tasks, and ensure department coverage.
• Oversee customer-facing and non-customer-facing activities and safety.
• Participate in merchandising decisions and input into area recovery.
• Open or close the store occasionally and serve as manager-on-duty when needed.

Conoscenze

Customer service

Retail experience

Pro customers

Leadership

Training & mentoring

Cross-functional collaboration

Microsoft Office

Store operations

Formazione

High School Diploma or equivalent

Strumenti

Project Tool

Genesis

Sterling

M2O

Thin Client

Descrizione del lavoro

Lowe’s is seeking a Sales Floor Department Supervisor in Ruston, LA. You will lead a team to deliver exceptional customer service, coach associates, manage tasks, and ensure safety and store readiness. Strong leadership, retail experience, and the ability to support Pro customers are essential.

The role requires flexibility in scheduling (morning/afternoon/evening) and occasional store opening/closing with MOD duties. Join a large retailer focused on customer satisfaction and teamwork.