Sales Floor Leader & Customer Experience Coach

Lowe's; Alexandria (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lowe's in Louisiana is hiring a Sales Floor Department Supervisor to lead a team of associates, deliver exceptional customer service, and maintain a clean, safe, and well-stocked store. The role emphasizes coaching, task delegation, and ensuring strong department coverage to meet sales and service goals.

You will supervise both customer-facing and non-customer-facing activities, work closely with leaders to implement best practices, and may occasionally open/close the store or serve as

Qualifications

• Minimum Qualifications: High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, follow up on daily tasks, and manage performance.
• Oversee customer-facing activities (greeting customers, identifying solutions, closing sales) and back-end duties (stocking, inventory, area recovery).
• Ensure store safety through walks, hazard reporting, and lifting direction.
• Communicate best practices to the team to inspire customer-focused behavior and goal attainment.

Skills

Customer service

Leadership

Coaching

Merchandising

Safety training

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's in Louisiana is hiring a Sales Floor Department Supervisor to lead a team of associates, deliver exceptional customer service, and maintain a clean, safe, and well-stocked store. The role emphasizes coaching, task delegation, and ensuring strong department coverage to meet sales and service goals.

You will supervise both customer-facing and non-customer-facing activities, work closely with leaders to implement best practices, and may occasionally open/close the store or serve as