Retail Floor Supervisor - Customer Experience Lead

Lowe's; City of Poughkeepsie (NY); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401(k) Retirement account with company

Employee Discount

Job summary

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team of associates, deliver outstanding customer service, and keep the store clean, safe, and well stocked. You will provide resources and coaching to ensure the best possible shopper experience across departments.

You’ll coach, delegate, and monitor daily tasks, manage performance, and ensure department coverage. The role also covers customer-facing activities, inventory tasks, and safety responsibilities, with occasional MOD

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Coaches and trains associates, delegates tasks, and follows up on daily responsibilities.
• Manages performance and ensures adequate department coverage.
• Handles customer-facing activities (greeting, needs clarification, solutions) and non-customer tasks (down stocking, inventory).
• Maintains store safety, conducts safety walks, and reports hazards.
• Occasionally opens/closes the store or serves as manager-on-duty (MOD).
• Travels to meetings/trainings or to support neighboring stores as needed.

Skills

Retail leadership

Customer service

Team coaching

Cross-functional collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team of associates, deliver outstanding customer service, and keep the store clean, safe, and well stocked. You will provide resources and coaching to ensure the best possible shopper experience across departments.

You’ll coach, delegate, and monitor daily tasks, manage performance, and ensure department coverage. The role also covers customer-facing activities, inventory tasks, and safety responsibilities, with occasional MOD