Sales Floor Supervisor - Customer Service & Operations

Lowe's; East Ellijay (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of store associates, delivering exceptional customer service and maintaining a clean, safe, well-stocked sales floor. You will coach staff, manage daily tasks, and ensure department coverage while supporting merchandising decisions and safety practices.

The role requires the ability to train, supervise, and collaborate across departments, with occasional MOD duties and light travel to support nearby stores.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store, including coaching and training.
• Supervising associates in other departments, as needed, to meet store demands.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Occasionally open or close the store or serve as manager-on-duty (MOD).
• Travel requirements: may travel to meetings/trainings or to support neighboring stores/outlets.

Skills

Retail leadership

Customer service

Team supervision

Microsoft Office

Pro customer service

Training & mentoring

Cross-functional collaboration

Store operations

Education

High School Diploma or equivalent

Tools

Genesis

Sterling

M2O

Thin Client

Project Tool

Job description

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of store associates, delivering exceptional customer service and maintaining a clean, safe, well-stocked sales floor. You will coach staff, manage daily tasks, and ensure department coverage while supporting merchandising decisions and safety practices.

The role requires the ability to train, supervise, and collaborate across departments, with occasional MOD duties and light travel to support nearby stores.