Retail Sales Floor Lead - Coach & Customer Expert

Lowe's; Cranberry Township (Butler County); On-site; USD 40,000 - 60,000; Full time

Job summary

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service while maintaining a clean, safe, and well-stocked store. You will direct daily tasks, coach and train staff, and ensure proper department coverage to meet sales goals.

You’ll handle both customer-facing activities—greeting customers, clarifying needs, and closing sales—and back-end duties like stocking, inventory, and area recovery.Occasionally you may open/close the

Qualifications

• High School Diploma or equivalent plus 3 years retail, or 5 years retail experience.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Handle customer-facing activities (greeting customers, clarifying needs, identifying solutions, closing sales) and non-customer-facing tasks (down stocking, inventory management, area recovery) and store safety.
• Work with leaders to share best practices that drive sales and service objectives, communicating them to the team to foster customer-focused behavior and goal attainment.
• Occasionally open or close the store or serve as manager-on-duty (MOD).
• Travel may be required to meetings, trainings, or to support neighboring stores/outlets.

Skills

Team supervision

Customer service

Cross-functional

MS Office

Pro customers

Training & mentoring

Retail operations

Education

High School Diploma or equivalent

Retail experience 3+ years OR 5 years

Job description

Lowe’s is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service while maintaining a clean, safe, and well-stocked store. You will direct daily tasks, coach and train staff, and ensure proper department coverage to meet sales goals.

You’ll handle both customer-facing activities—greeting customers, clarifying needs, and closing sales—and back-end duties like stocking, inventory, and area recovery.Occasionally you may open/close the