Sales Floor Leader & Customer Experience Coach

Lowe's; Littleton (CO); On-site; USD 34,000 - 37,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering outstanding customer service while keeping the store clean, safe, and well stocked. You will provide resources to front-line staff, assist with merchandising decisions, and coach on safety practices and lifting techniques.

The role entails coaching, delegating daily tasks, managing performance, and ensuring coverage. Occasional MOD duties and travel to nearby stores may be required.

Qualifications

• Minimum 3 years in retail leadership or supervisory roles.
• Experience delivering customer service excellence.
• Ability to support Pro customers and supervise teams.

Responsibilities

• Lead and coach associates to deliver customer service.
• Monitor safety, lift techniques and store cleanliness.
• Assist with down stocking, inventory and merchandising decisions.
• Ensure department coverage and coaching on performance.

Skills

Retail leadership

Customer service

Team supervision

Store operations

Microsoft Office

Pro customer support

Safety training

Tools

Genesis

Sterling

M2O

Thin Client

Project Tool

Job description

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering outstanding customer service while keeping the store clean, safe, and well stocked. You will provide resources to front-line staff, assist with merchandising decisions, and coach on safety practices and lifting techniques.

The role entails coaching, delegating daily tasks, managing performance, and ensuring coverage. Occasional MOD duties and travel to nearby stores may be required.