Store Floor Leader: Drive Sales & Stellar Service

Lush; Gilbert (AZ); On-site; USD 20,000 - 28,000; Part time

Job summary

Lush is seeking a Floor Leader in Gilbert, AZ to support the Store Management Team on the shop floor. You will drive sales, open/close routines, and lead training sessions to ensure an exceptional customer experience and operational excellence.

You will guide a team of sales associates to meet goals, foster a positive work environment, and promote Lush’s values, including cruelty-free cosmetics and ethical sourcing.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience in cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback and training.
• Knowledge and passion for skincare, natural beauty, and ethical business.

Responsibilities

• Drive sales by coaching the team based on StoreForce dashboard results and adjust shop floor to meet goals.
• Deliver a world-class customer experience on the shop floor and lead product demonstrations.
• Educate customers on Lush brand values and ethical policies in-store and through events.
• Train and coach Sales Ambassadors on sales techniques and product knowledge to improve performance.
• Lead attendance and punctuality, manage cash handling, and ensure store opening/closing procedures are followed.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Team leadership

DEIB awareness

Flexible schedule

Job description

Lush is seeking a Floor Leader in Gilbert, AZ to support the Store Management Team on the shop floor. You will drive sales, open/close routines, and lead training sessions to ensure an exceptional customer experience and operational excellence.

You will guide a team of sales associates to meet goals, foster a positive work environment, and promote Lush’s values, including cruelty-free cosmetics and ethical sourcing.