Store Floor Leader: Drive Sales & Customer Experience

Lush

Brea (CA)

On-site

USD 25,000 - 39,000

Full time

7 days ago

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Job summary

Lush is seeking a Floor Leader in California to support store management, drive sales, and lead a motivated team of sales associates on the shop floor. You will deliver exceptional customer experiences, train staff, and uphold brand values through demonstrations, product knowledge, and community engagement.

The role focuses on coaching, team development, and operational excellence, including cash handling, opening/closing, and ensuring a safe, engaging store environment that reflects Lush’s

Qualifications

Minimum 1 year of experience in customer service and sales.
Cash handling and opening/closing procedures experience.
Supervisory experience involving coaching, feedback, and training.
Ability to solve problems related to customer service in daily operations.

Responsibilities

Drive sales by coaching the team and adjusting the shop floor to meet goals.
Lead on the shop floor to deliver world-class customer experiences and product demos.
Educate customers on brand values and product offerings to build loyalty and reputation.
Develop and coach Sales Ambassadors, promoting teamwork and skill growth.
Model DEIB principles, encourage open communication, and value diverse perspectives.
Oversee cash handling, opening/closing, and store security to maintain operational excellence.

Skills

Customer service

Sales

Leadership

Coaching

Training

Problem solving

Tools

POS system

Cash register

Job description

The role focuses on coaching, team development, and operational excellence, including cash handling, opening/closing, and ensuring a safe, engaging store environment that reflects Lush’s

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