Shop Floor Leader & Brand Advocate

Lush; Atlanta (GA); On-site; USD 20,000 - 28,000; Full time

Job summary

Lush seeks a Floor Leader to support the Store Management Team across sales, operations, and customer experience in our Atlanta store. You will lead a team of Sales Associates, drive daily goals, and create a fun, energetic shop floor while upholding Lush values.

On the floor, you’ll coach staff, demonstrate products, and ensure exceptional service. You’ll collaborate with leadership to maintain brand standards and pursue store excellence.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Driving Sales: coach team using StoreForce data and adjust shop floor to meet goals.
• Customer Experience: deliver world-class service and product demos on the floor.
• Building the Brand: explain Lush values and ethical practices in-store and events.
• Product Passion: deepen product knowledge and recommend solutions for customers.
• Development: train ambassadors, coach peers, and seek opportunities to improve.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Team leadership

Coaching & feedback

Product knowledge

Job description

Lush seeks a Floor Leader to support the Store Management Team across sales, operations, and customer experience in our Atlanta store. You will lead a team of Sales Associates, drive daily goals, and create a fun, energetic shop floor while upholding Lush values.

On the floor, you’ll coach staff, demonstrate products, and ensure exceptional service. You’ll collaborate with leadership to maintain brand standards and pursue store excellence.