Retail Floor Leader: Train, Coach & Drive Sales

Internal Job Board; Oakbrook Terrace (IL); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Lush Cosmetics North America is seeking a Floor Leader to guide the sales team on the shop floor and support the Store Management Team in delivering an exceptional customer experience.

You'll drive sales, lead training for Sales Ambassadors, and champion Lush values—ethics, sustainability, and outstanding service—while ensuring smooth store operations and a positive, energetic workplace.

Qualifications

• Minimum 1 year of experience in: customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsabilités

• Drive sales using StoreForce dashboard insights, coach the team, and adjust shop floor to meet goals.
• Deliver world-class customer experience on the shop floor, including product demos and consultations.
• Educate customers on Lush brand values and ethical practices in-store and at events.
• Increase product knowledge and make informed recommendations for customers.

Connaissances

Customer service

Sales

Cash handling

Opening/closing

Supervisory experience

Problem solving

Fast-paced environment

Skincare knowledge

Flexible schedule

Description du poste

Lush Cosmetics North America is seeking a Floor Leader to guide the sales team on the shop floor and support the Store Management Team in delivering an exceptional customer experience.

You'll drive sales, lead training for Sales Ambassadors, and champion Lush values—ethics, sustainability, and outstanding service—while ensuring smooth store operations and a positive, energetic workplace.