Store Floor Leader — Customer Experience & Innovation

Warby Parker; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan with matching

Paid holidays and vacation days

Employee Stock Purchase Plan

Parental leave

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our U.S. and Canada stores.

You will lead the floor, handle front-of-house operations when needed, and participate in store projects that improve processes and guest interactions. The role requires retail experience with a customer focus and at least 6 months in a supervisory capacity, plus strong communication and teamwork.

Qualifications

• Retail experience in a customer-focused company
• 6+ months in a management position
• Exceptional interpersonal and communication skills
• Ability to stay composed under pressure
• Entrepreneurial spirit and initiative
• Team player with a positive energy

Responsibilities

• Lead selling on the floor and front-of-house operations when a manager is not present
• Open and close the store
• Drive an inclusive, service-minded retail environment
• Share Warby Parker’s story and mission with customers
• Support process ideation and special projects
• Foster a positive culture and treat customers and teammates with respect

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences across our U.S. and Canada stores.

You will lead the floor, handle front-of-house operations when needed, and participate in store projects that improve processes and guest interactions. The role requires retail experience with a customer focus and at least 6 months in a supervisory capacity, plus strong communication and teamwork.