Customer-First Retail Sales Leader

Warby Parker; Madison (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid holidays

401(k) plan

Parental leave

Paid sick leave

Employee Stock Purchase Plan

EAP

Free eyewear

Training opportunities

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences across our retail stores in the U.S. and Canada. The role combines on-floor leadership with process ideation and special projects.

You will lead selling, front-of-house operations, and team check-ins when a manager isn't present, open/close the store, and promote a service-minded environment. Candidates should have retail experience and at least 6 months in a supervisory role, strong communication,

Qualifications

• Retail experience in a customer-focused environment.
• At least 6+ months in a supervisory or management role.
• Strong communication and relationship-building skills.

Responsibilities

• Lead on the sales floor and front-of-house operations when a manager is absent.
• Communicate Warby Parker's values and brand to customers.
• Provide product knowledge and thoughtful style advice.
• Open and close the store and supervise team touch-bases.
• Contribute to process improvement and special projects.
• Foster an inclusive, respectful culture.

Skills

Customer service

Interpersonal skills

Leadership

Adaptability

Team player

Entrepreneurial spirit

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create amazing customer experiences across our retail stores in the U.S. and Canada. The role combines on-floor leadership with process ideation and special projects.

You will lead selling, front-of-house operations, and team check-ins when a manager isn't present, open/close the store, and promote a service-minded environment. Candidates should have retail experience and at least 6 months in a supervisory role, strong communication,