Floor Sales Lead & Customer Experience Innovator

Warby Parker; Lynnwood (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid time off

Employee stock purchase plan

Job summary

Warby Parker is seeking a self-motivated Sales Supervisor to create standout customer experiences across our U.S. retail stores. You will lead floor sales, front-of-house operations, and team huddles when a manager is unavailable, while sharing the Warby Parker story.

You’ll demonstrate expert product knowledge, deliver thoughtful fashion advice, and contribute to process improvements and special projects. A proactive, entrepreneurial spirit and strong team-first attitude are essential for

Qualifications

• Demonstrated retail management experience, including supervision responsibilities.
• Strong customer service orientation with excellent communication.
• Ability to lead by example and motivate a team.

Responsibilities

• Lead sales on the floor and front-of-house operations when no manager is present.
• Convey Warby Parker values and brand philosophy to customers.
• Offer product knowledge and thoughtful style advice to customers.
• Identify and implement ideas to improve the glasses-shopping experience.
• Open and close the store and support a flexible, upbeat team.

Skills

Retail management

Customer service

Communication

Team leadership

Problem-solving

Job description

Warby Parker is seeking a self-motivated Sales Supervisor to create standout customer experiences across our U.S. retail stores. You will lead floor sales, front-of-house operations, and team huddles when a manager is unavailable, while sharing the Warby Parker story.

You’ll demonstrate expert product knowledge, deliver thoughtful fashion advice, and contribute to process improvements and special projects. A proactive, entrepreneurial spirit and strong team-first attitude are essential for