Store Floor Leader & Customer Experience Champion

Urban Outfitters; Oak Brook (IL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO (Paid Time Off)

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Oak Brook is seeking a Key Holder to assist the store management team in supervising daily operations and driving sales through authentic customer connections. This role emphasizes leadership, brand representation, and exceptional service in a fast-paced retail environment.

The Key Holder collaborates to uphold brand values, supports omni-channel experiences, and contributes to a positive store culture by training new hires and sharing product knowledge.

Qualifications

• Experience in retail or guest-facing roles.
• Ability to work nights, weekends, and holidays.
• Strong communication and teamwork.

Responsibilities

• Support store operations and sales goals.
• Deliver exceptional customer service and brand experience.
• Assist in omni-channel checkout and pickup processes.
• Maintain store standards and visual merchandising.
• Support onboarding and training of new hires.

Skills

Leadership

Team player

Flexibility

Brand passion

Learning mindset

Tools

MPOS

POS

In-Store Pickup

Curbside Pickup

Job description

Urban Outfitters in Oak Brook is seeking a Key Holder to assist the store management team in supervising daily operations and driving sales through authentic customer connections. This role emphasizes leadership, brand representation, and exceptional service in a fast-paced retail environment.

The Key Holder collaborates to uphold brand values, supports omni-channel experiences, and contributes to a positive store culture by training new hires and sharing product knowledge.