Brand Experience Leader & Sales Coach

URBN Urban Outfitters, Inc.; Oak Brook (IL); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Oak Brook, IL, is seeking a Key Holder to assist the store leadership in delivering an engaging customer experience and driving sales.

You will help manage day-to-day operations, support brand standards, and foster a positive, customer-focused environment. Responsibilities include partnering with the leadership team to deliver a seamless omni-channel shopping experience, supervise team performance, train staff on product knowledge and brand messaging, and uphold

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Brand Experience: Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Role Responsibilities: Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Leadership + Team Management: Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Visual + Business Operations: Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Communication + Relationships: Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Skills

Love for FP brand

Leads as a leader

Team player

Flexible hours

Willing to learn and grow

Job description

URBN Urban Outfitters, Inc. in Oak Brook, IL, is seeking a Key Holder to assist the store leadership in delivering an engaging customer experience and driving sales.

You will help manage day-to-day operations, support brand standards, and foster a positive, customer-focused environment. Responsibilities include partnering with the leadership team to deliver a seamless omni-channel shopping experience, supervise team performance, train staff on product knowledge and brand messaging, and uphold