Store Floor Leader, Brand & Customer Experience

Urban-Outfitters-7e13a49d; Boston (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Paid time off

Job summary

Urban Outfitters in Boston seeks a Key Holder to support the store management team in daily operations, delivering an energetic, customer‑driven experience and helping achieve visual and sales goals.

You will lead by example on the floor, share product knowledge, coordinate with teams to process shipments, uphold safety and brand standards, and ensure a seamless omni‑channel journey for customers.

Qualifications

• Leadership experience in a retail setting.
• Ability to work flexible hours including nights, weekends, and holidays.
• Strong teamwork and customer service focus.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative reflecting company values.
• Leads by example in delivering a service culture and customer connections.
• Delivers an omni-channel shopping experience using MPOS/POS and pickup options.
• Facilitates an energized floor service environment and communicates daily sales goals.

Skills

Leadership experience

Team player

Eagerness to learn

Customer service oriented

Flexibility hours

Job description

Urban Outfitters in Boston seeks a Key Holder to support the store management team in daily operations, delivering an energetic, customer‑driven experience and helping achieve visual and sales goals.

You will lead by example on the floor, share product knowledge, coordinate with teams to process shipments, uphold safety and brand standards, and ensure a seamless omni‑channel journey for customers.