Store Floor Leader & Customer Experience Champion

Urban Outfitters; Westport (CT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Comprehensive benefits

Job summary

Urban Outfitters in Westport, CT seeks a Key Holder to support daily store operations and sales through energetic, customer-focused leadership. You will help maintain visual standards and participate in omni-channel service, including MPOS and curbside pickup.

The role emphasizes brand embodiment, capability to train team members, and a proactive approach to ensuring exceptional customer experiences while working a flexible schedule.

Qualifications

• Passion for the Urban Outfitters brand.
• Proven leadership experience in a retail setting.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Represent the brand and uphold service culture to create genuine customer connections.
• Lead by example in delivering extraordinary service and achieve sales goals.
• Support omni-channel shopping experiences with MPOS, POS, and curbside pickup.
• Assist in opening/closing procedures and daily store operations.
• Collaborate on shipment processing, restocking, and visual display standards.

Skills

Leadership

Team player

Flexible hours

Growth mindset

Job description

Urban Outfitters in Westport, CT seeks a Key Holder to support daily store operations and sales through energetic, customer-focused leadership. You will help maintain visual standards and participate in omni-channel service, including MPOS and curbside pickup.

The role emphasizes brand embodiment, capability to train team members, and a proactive approach to ensuring exceptional customer experiences while working a flexible schedule.