Brand Experience Key Holder & Team Leader

Urban-Outfitters-7e13a49d; Natick (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discounts

Paid time off

Job summary

Urban Outfitters is seeking a Key Holder at our Natick store to support the management team in daily operations and help drive sales through engaging customer connections. You will contribute to an energetic store environment, ensuring brand standards and service excellence across in-store and curbside pickups.

The role emphasizes leadership, teamwork, and active involvement in opening/closing procedures, inventory control, and visual standards to maintain profitability and a superior guest

Qualifications

• Passion for Urban Outfitters and its brand values.
• Demonstrated leadership experience in a retail setting.
• Proven ability to work well in a team.
• Willingness to work nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative reflecting company values and delivers extraordinary service to foster genuine customer connections.
• Leads by example and communicates daily sales goals and metrics to the team.
• Delivers an omni-channel shopping experience using MPOS, POS, and curbside pickup tools.
• Participates as a floor service leader, maintaining an energized service environment.
• Teaches product knowledge and brand messaging to teammates.

Skills

Brand passion

Leadership experience

Team player

Flexible hours

Willingness to learn

Job description

Urban Outfitters is seeking a Key Holder at our Natick store to support the management team in daily operations and help drive sales through engaging customer connections. You will contribute to an energetic store environment, ensuring brand standards and service excellence across in-store and curbside pickups.

The role emphasizes leadership, teamwork, and active involvement in opening/closing procedures, inventory control, and visual standards to maintain profitability and a superior guest