Brand Experience Leader & Retail Floor Lead

Urban-Outfitters-7e13a49d; Westport (CT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Job summary

Urban Outfitters in Westport, CT, is seeking a Key Holder to support store leadership in daily operations and drive sales through genuine customer connections.

You will role-model brand standards, coach team members, and ensure a high-energy, customer-centric environment across in-store and online channels.

The role requires flexible hours including nights, weekends and holidays, with opportunities for growth within the store team.

Qualifications

• Passion for Urban Outfitters brand
• Experience leading teams or floor service
• Strong customer service mindset and communication

Responsibilities

• Model brand values and deliver exceptional customer interactions
• Lead by example to maintain energetic sales pace and serve customers
• Support omni-channel experiences using MPOS, POS, and curbside/pick up operations
• Assist with opening/closing procedures and daily store tasks
• Collaborate with partners to restock and maintain visual standards
• Contribute to a positive, inclusive team environment and onboard new hires

Skills

Leadership

Team player

Customer service

Flexibility

Learning aptitude

Job description

Urban Outfitters in Westport, CT, is seeking a Key Holder to support store leadership in daily operations and drive sales through genuine customer connections.

You will role-model brand standards, coach team members, and ensure a high-energy, customer-centric environment across in-store and online channels.

The role requires flexible hours including nights, weekends and holidays, with opportunities for growth within the store team.