Retail Key Holder & Customer Experience Leader

Urban-Outfitters-7e13a49d; Burlington (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Burlington, MA is seeking a Key Holder to supervise daily store operations and drive sales through authentic customer connections. You will help set an energetic pace, lead by example, and support management in opening/closing duties while maintaining store visuals.

The role emphasizes brand representation, exceptional customer service, and collaboration with partners to fulfill shipments and omni-channel orders. Nights, weekends and holidays required.

Qualifications

• Passion for Urban Outfitters brand.
• Leadership experience required.
• Team player with flexibility to work nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative reflecting company values.
• Leads by example to provide extraordinary service and build customer connections.
• Delivers seamless omni-channel shopping experiences using MPOS, POS and curbside pickup.
• Supports store management with opening/closing procedures and daily tasks.
• Collaborates with partners to process shipments, restock and maintain visual standards.
• Ensures safety, inventory accuracy and adherence to store policies to drive profitability.
• Contributes to an inclusive environment and assists with onboarding new hires.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Burlington, MA is seeking a Key Holder to supervise daily store operations and drive sales through authentic customer connections. You will help set an energetic pace, lead by example, and support management in opening/closing duties while maintaining store visuals.

The role emphasizes brand representation, exceptional customer service, and collaboration with partners to fulfill shipments and omni-channel orders. Nights, weekends and holidays required.