Store Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Mission Viejo (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunities

Training and Development

Inclusive, global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience and lead floor operations. You will coach Brand Reps and Stock Associates, drive sales, and maintain store visuals in a dynamic retail environment.

The role emphasizes customer focus, strong communication, and adaptability, with a schedule that includes weekends and peak periods. Physical and fashion knowledge is valued for daily execution.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic persona

Education

High School Diploma/GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience and lead floor operations. You will coach Brand Reps and Stock Associates, drive sales, and maintain store visuals in a dynamic retail environment.

The role emphasizes customer focus, strong communication, and adaptability, with a schedule that includes weekends and peak periods. Physical and fashion knowledge is valued for daily execution.