Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Culver City (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement

Brand affiliate program

Training and development

Inclusive culture

Job summary

Abercrombie & Fitch Co. is looking for a Key Lead to supervise floor operations, coach Brand Reps and Stock Associates, and drive daily sales while ensuring a quality in-store experience for customers.

The role requires opening/closing routines, POS operation, and omni-channel fulfillment, with Saturdays, Sundays, and some holidays required. A strong work ethic and adaptability are essential for success on the floor.

Qualifications

• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required; leadership experience is preferred.
• Maintain a strong customer focus and professional demeanor.

Responsibilities

• Perform opening and closing routines.
• Operate register/Point of Sale systems.
• Fulfill Omni Channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion awareness

Energetic/assertive

Initiative/adaptability

Detail oriented

Team leadership potential

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is looking for a Key Lead to supervise floor operations, coach Brand Reps and Stock Associates, and drive daily sales while ensuring a quality in-store experience for customers.

The role requires opening/closing routines, POS operation, and omni-channel fulfillment, with Saturdays, Sundays, and some holidays required. A strong work ethic and adaptability are essential for success on the floor.