Store Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Houston (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Quarterly incentive bonus

Merchandise discount

Career advancement

Brand affiliate program

Training and development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience by guiding Brand Reps and Stock Associates on the sales floor. The role sits on the store leadership team, driving performance through customer experience and daily sales.

Schedule varies weekly with 12-16 hours, requiring weekend availability and some holidays. Peak periods may require increased hours to support business needs. Join a brand that values customer focus and team collaboration on the shop floor.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Retail experience

Team leadership

Education

High School Diploma/GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience by guiding Brand Reps and Stock Associates on the sales floor. The role sits on the store leadership team, driving performance through customer experience and daily sales.

Schedule varies weekly with 12-16 hours, requiring weekend availability and some holidays. Peak periods may require increased hours to support business needs. Join a brand that values customer focus and team collaboration on the shop floor.