Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Woodburn (OR); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunities

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to support store leadership in delivering a quality in-store experience. The role focuses on coaching Brand Reps and Stock Associates, ensuring operations run smoothly and sales goals are met.

Schedule varies weekly with 12–16 hours and required weekend availability. The position emphasizes customer service, product knowledge, visuals, and brand representation on the floor.

Qualifications

• High School Diploma or GED preferred; equivalent accepted.
• Retail experience is preferred, especially in supervising or leading groups.
• Strong customer focus and communication skills.
• Knowledge of current fashion trends and brand standards.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Leading teams

Adaptability

Initiative

Energetic and outgoing

Fashion trends

Education

High School Diploma

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to support store leadership in delivering a quality in-store experience. The role focuses on coaching Brand Reps and Stock Associates, ensuring operations run smoothly and sales goals are met.

Schedule varies weekly with 12–16 hours and required weekend availability. The position emphasizes customer service, product knowledge, visuals, and brand representation on the floor.