Store Floor Lead & Customer Experience Coach

A&F Stores, Inc.; Indiana (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Payroll benefits

Sales bonus

Merchandise discount

Career advancement

Brand affiliate

Training & development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates to uphold a quality in-store experience and drive daily sales. This role participates in the store leadership team and focuses on customer-centric operations on the floor.

The position requires your ability to open/close routines, operate POS, manage omni-channel orders, and maintain displays while staying adaptable to varying weekly hours, including weekends and holidays.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Product knowledge

Fashion awareness

Time management

Detail orientation

Adaptability

Initiative

Team coordination

Sales drive

Education

High School Diploma / G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates to uphold a quality in-store experience and drive daily sales. This role participates in the store leadership team and focuses on customer-centric operations on the floor.

The position requires your ability to open/close routines, operate POS, manage omni-channel orders, and maintain displays while staying adaptable to varying weekly hours, including weekends and holidays.