Floor Lead & Customer Experience Coach

A&F Stores, Inc.; United States; On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Payroll benefits aligned with company

Quarterly sales incentive bonus

Merchandise discount

Career advancement opportunities

Brand affiliate program

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure an outstanding in-store experience and to act as the Floor Supervisor. You will guide Brand Reps and Stock Associates to keep store operations running smoothly, drive daily sales, and uphold brand standards on the floor.

The role involves coaching colleagues, opening/closing routines, POS usage, and maintaining visual displays while staying aligned with company culture and values. Weekend availability is required.

Qualifications

• High School Diploma/GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Communication skills

Interpersonal skills

Leadership

Adaptability

Detail-oriented

Education

High School Diploma / GED preferred

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure an outstanding in-store experience and to act as the Floor Supervisor. You will guide Brand Reps and Stock Associates to keep store operations running smoothly, drive daily sales, and uphold brand standards on the floor.

The role involves coaching colleagues, opening/closing routines, POS usage, and maintaining visual displays while staying aligned with company culture and values. Weekend availability is required.