Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Co.; Florida; On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Payroll benefits programs aligned with

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunity

Training and Development

Global Team culture

Job summary

Abercrombie & Fitch Co. seeks a Key Lead to ensure every customer enjoys a quality in-store experience.

The role acts as Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly and to drive daily sales. You will lead opening/closing routines, operate POS, fulfill omni-channel orders, develop product knowledge, and maintain Visual Displays while analyzing reports to inform decisions and protect store assets.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer service

Team leadership

Communication skills

Flexibility

Fashion trend awareness

Education

High School Diploma / G.E.D. preferred or equivalent

Job description

Abercrombie & Fitch Co. seeks a Key Lead to ensure every customer enjoys a quality in-store experience.

The role acts as Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly and to drive daily sales. You will lead opening/closing routines, operate POS, fulfill omni-channel orders, develop product knowledge, and maintain Visual Displays while analyzing reports to inform decisions and protect store assets.