Store Experience Specialist

Michaels; Seattle (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in Seattle, WA is seeking a store team member to deliver friendly customer service and help customers shop our store. You will process fast and accurate checkout, assist with omni-channel processes, and participate in truck unloading, stocking and merchandising to keep shelves in stock and well-presented.

Applicants should be comfortable standing for long periods, lifting, and working nights, weekends and early mornings. A positive attitude and teamwork are essential.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Job description

Michaels in Seattle, WA is seeking a store team member to deliver friendly customer service and help customers shop our store. You will process fast and accurate checkout, assist with omni-channel processes, and participate in truck unloading, stocking and merchandising to keep shelves in stock and well-presented.

Applicants should be comfortable standing for long periods, lifting, and working nights, weekends and early mornings. A positive attitude and teamwork are essential.