Store Experience & Ops Lead

Dsw-Shoe-Warehouse,-Inc.; Aurora (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

DSW in Aurora, Colorado seeks a Customer Experience Leader to support store management in driving sales and a positive customer experience. You will help manage inventory, omni-channel tasks like BOPIS, and cashwrap efficiency while upholding company standards.

Responsibilities include daily open/close duties, teamwork with leadership, and coaching associates to meet KPI targets. The role requires flexibility, strong communication, and a customer-first mindset.

Qualifications

• Minimum 2 years' workforce experience.
• Minimum high school graduate or equivalent.
• Excellent customer service and professional demeanor.
• Ability to stand and move for the majority of shifts.

Responsibilities

• Maintain in-store experience and customer focus to achieve store goals.
• Support inventory management, omni-channel activities, and cashwrap efficiency.
• Assist with store operations and comply with company policies.
• Provide feedback to Store Manager on associate performance.

Skills

Customer service

Communication

Team collaboration

Time management

Technical proficiency

Mobility & stamina

Education

High school diploma

Job description

DSW in Aurora, Colorado seeks a Customer Experience Leader to support store management in driving sales and a positive customer experience. You will help manage inventory, omni-channel tasks like BOPIS, and cashwrap efficiency while upholding company standards.

Responsibilities include daily open/close duties, teamwork with leadership, and coaching associates to meet KPI targets. The role requires flexibility, strong communication, and a customer-first mindset.