Store Operations Lead: Elevate Sales & Experience

Designer Brands; North Olmsted (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Designer Brands in North Olmsted seeks a Customer Experience Leader to support store management in delivering exceptional service and robust merchandising. The role emphasizes omni-channel activities, inventory controls, and strong teamwork to drive sales and results.

You will partner with management to meet daily priorities, assist in audits, and help with scheduling and payroll while ensuring policy compliance and a safe shopping environment.

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

Responsibilities

• Assist store management with daily priorities and customer service.
• Support inventory, merchandising and store recovery activities.
• Participate in audits, donations, transfers and damages processes.
• Collaborate with Store Manager to ensure policies are followed.
• Help with scheduling, payroll and associate development.

Skills

Customer service excellence

Communication skills

Team leadership

Time management

Adaptability

Tech proficiency (POS, mobile devices)

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Mobile devices (iPhone)

Calculator

Job description

Designer Brands in North Olmsted seeks a Customer Experience Leader to support store management in delivering exceptional service and robust merchandising. The role emphasizes omni-channel activities, inventory controls, and strong teamwork to drive sales and results.

You will partner with management to meet daily priorities, assist in audits, and help with scheduling and payroll while ensuring policy compliance and a safe shopping environment.