Store Experience & Operations Lead

Designer Brands Inc.; North Olmsted (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Designer Brands Inc. is seeking a store leadership role to support customer service, merchandising, omni-channel activities and inventory control.

You will partner with the management team to align daily priorities, participate in merchandise placement, fulfillment and store recovery, and help ensure policy compliance and asset protection. The role emphasizes elevating the in-store customer experience through CEL behaviors, maintaining store standards, and executing open/close tasks with

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Support and perform functions alongside store management: customer service, merchandising, omni activities and inventory actions.
• Participate in and support merchandise placement, fulfillment and store recovery.
• Monitor associate compliance to company policies and assist in assigned projects and tasks.

Skills

Customer service

Communication

Team leadership

Time management

Flexibility

Tech literacy

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Mobile devices

Job description

Designer Brands Inc. is seeking a store leadership role to support customer service, merchandising, omni-channel activities and inventory control.

You will partner with the management team to align daily priorities, participate in merchandise placement, fulfillment and store recovery, and help ensure policy compliance and asset protection. The role emphasizes elevating the in-store customer experience through CEL behaviors, maintaining store standards, and executing open/close tasks with