Store Experience & Operations Lead

Designer Brands; Duluth (MN); On-site; USD 23,000 - 33,000; Full time

Job summary

Designer Brands in Duluth, MN is seeking a motivated store colleague to support management in delivering exceptional customer service, merchandising, omni activities and inventory control to drive sales.

You will partner with the management team to execute daily priorities, assist in open/close routines, and uphold Asset Protection standards while coaching associates and ensuring policy compliance.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must be able to stand/walk up to 100% of shift.
• Lifting up to 50 pounds occasionally.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI.
• Ensure customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review and communicate action plans to ensure all tasks are completed throughout the day/week/month.
• Be empowered to meet the customer where they are and personalize their experience: model CEL behaviors and respond to feedback with urgency.
• Be committed to customer having a consistent positive experience: review progress and improve metrics.

Skills

Customer service

Communication

Team leadership

Time management

Tech proficiency

Education

High school diploma or equivalent

Some college

Job description

Designer Brands in Duluth, MN is seeking a motivated store colleague to support management in delivering exceptional customer service, merchandising, omni activities and inventory control to drive sales.

You will partner with the management team to execute daily priorities, assist in open/close routines, and uphold Asset Protection standards while coaching associates and ensuring policy compliance.